Job Title - Technical Support Advisor 1st Line - Data Centre
Reports to - Service Desk Manager
Department - Operations
Salary - Up to £25,000
Location - Exeter
Established in 2003, Focus Group is proud to be one of the UK's fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. Basic Server & Network Support: Provide support with server, storage, and networking equipment, along with a foundational understanding of DHCP, DNS, and other related technologies. Data gathering and analytical skills - gather the right information from the customer, analyse the issue and take appropriate and timely action. We're delighted to have been named one of the UK's best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.
You'll work within a team of data scientists and engineers, providing technical expertise while collaborating with cross-functional teams and stakeholders to deliver high-impact results. You'll also need experience with statistical modelling and machine learning techniques, as well as some knowledge of financial services.
You will act as a brand ambassador and use your skills in Talent Acquisition to identify, attract and secure the top talent in the market. End-to-End Interview Process: Oversee the entire interview process, from initial screening through to the offer stage, ensuring a smooth and efficient experience for both candidates and hiring managers. New Hire Support: Act as a point of contact for new hires during their onboarding period, addressing questions and ensuring they feel supported and integrated into the team. Health and Wellbeing Allowance: £1,250 allowance per year to be used for any food and non-alcoholic beverages during business hours, healthcare, gym memberships, sporting goods and accessories, and any wellness appointments.
Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Data analysis is central to informed decision-making. Professionals in this field utilise their analytical skills to interpret data, identify trends, and deliver valuable insights. As a Data Analyst, you will collect, process, and analyse data to extract significant insights that guide crucial business decisions.
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Admin, support, and data entry jobs constitute the operational core of many organisations. Admin roles manage crucial tasks, from organising schedules to enabling communications. Support positions aid various departments, promoting a unified working environment. Meanwhile, data entry professionals concentrate on accurately recording and updating information, ensuring records are timely and exact.
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